Refund Policy
Last updated October 25, 2026
All coin and VIP purchases in Peekisode are made through Google Play, so Google handles payments and most refunds.
Asking Google Play for a refund
- You can usually request a refund yourself within 48 hours of buying, at play.google.com → Account → Order history, or through Google Play’s help pages.
- After 48 hours, Google may pass the request to us, or you can email us.
- Google decides refunds under its own refund policy.
When we’ll fix it or refund you
- You were charged but didn’t receive your coins or VIP.
- You were charged twice for the same purchase.
- An episode or chapter you unlocked doesn’t work because of a problem on our side.
Email [email protected] with your Google Play order number (it starts with GPA.) and we’ll restore what you paid for or arrange a refund.
What can’t be refunded
- Coins already spent to unlock episodes or chapters.
- Free coins earned from rewards, check-ins or ads.
- The unused part of a VIP period after you cancel. Cancelling stops the next renewal, and you keep VIP until the end of the period you paid for.
Cancelling VIP
Open Google Play → your profile → Payments & subscriptions → Subscriptions → Peekisode → Cancel. Cancel at least 24 hours before the renewal date to avoid the next charge.
This policy doesn’t limit any rights you have under consumer protection laws, including the Consumer Act of the Philippines.